Healthcare It News

MARCH 11, 2024

On a related note, healthcare is transitioning to value-based care, with its emphasis on population health, patient satisfaction and new payment models. Patient engagement is a critical tool to help providers achieve their VBC goals.

Patient Satisfaction 246

Patient Satisfaction Health Outcomes Licensing 246

Healthcare It News

DECEMBER 8, 2021

Following a tender process, the Victoria-headquartered health technology provider was picked to implement the Get Well patient engagement platform, which it exclusively distributes in Australia and New Zealand. The technology has been rolled out in over 950 sites globally, according to Hills Health. WHY IT MATTERS.

Patient Satisfaction 231

Patient Satisfaction Hospitals 231

Healthcare It News

APRIL 18, 2023

Having a robust patient engagement strategy that integrates with every step of the healthcare journey positions organizations to cultivate patient loyalty. At the center of it all is the patient, and the time has come for the healthcare industry to look at consumer experience with more urgency.

Patient Satisfaction 242

Patient Satisfaction Health Outcomes Healthcare information Technology Telemedicine 242

Healthcare It News

OCTOBER 1, 2022

" The IVR system allows patients to pay using the phone without speaking to anyone. "We strive for great patient satisfaction," Pritchett said. "A patient's experience is not just the service they receive but the full gamut, so these things were important to us." " she concluded.

Patient Satisfaction 233

Patient Satisfaction Hospitals Governance 233

Healthcare IT Today

FEBRUARY 1, 2024

However, customer service as part of patient satisfaction is one area where there is no agreed-upon benchmark. The COPC (Customer Operations Performance Center), a global leader in contact center management, auditing, and training, recommends 84% or higher as the world-class patient satisfaction standard to strive for.

Patient Satisfaction 119

Patient Satisfaction Medical Billing Hospitals 119

Healthcare It News

FEBRUARY 12, 2024

" Dr Hoyoung Lee, Director of Research and Development and former CIO, SNUBH Seeing the fruits of their labour SNUBH is able to quantify the results of its investment into digital transformation through outcomes seen at the hospital – from patient satisfaction to enhanced research capabilities to operational efficiencies.

Hospitals 221

Hospitals Patient Satisfaction Electronic Medical Records Governance 221

Healthcare IT News - Telehealth

JULY 8, 2021

Patients seem to like the convenience of telehealth, as well as the ability to remain safe from COVID-19 transmission – especially before the vaccine rollout in the United States. Although patient satisfaction is certainly important, patient access will also be a priority for telehealth's future.

COVID-19 189

COVID-19 Patient Satisfaction Telemedicine 189

Bill of Health

SEPTEMBER 4, 2024

The benefits were multifaceted , addressing not only logistical challenges faced by the donors and patients alike, but also disparities in access to care as it removed many of the location-based challenges.

Department of Veterans Affairs 258

Department of Veterans Affairs Telemedicine COVID-19 Patient Satisfaction 258

Healthcare IT News - Telehealth

JUNE 29, 2021

Beginning with patient satisfaction, Metro Health recorded a 95% patient satisfaction rate among COVID-19 patients enrolled in the telehealth and RPM program. This is a key metric for Metro Health because its mission statement places patient experience as a priority.

COVID-19 207

COVID-19 Hospitals Patient Satisfaction Nurses 207

Healthcare It News

MARCH 21, 2023

eClinicalWorks continues to innovate and create new technologies that meet the most pressing healthcare needs, such as increased speed and reliability via the cloud, improved physician efficiency, patient satisfaction, value-based care, and reduced day-to-day administrative costs. Patients expect easy access to care.

Patient Satisfaction 262

Patient Satisfaction Health Outcomes Hospitals Public Health 262

Healthcare It News

JANUARY 26, 2024

Email: afox@himss.org Healthcare IT News is a HIMSS Media publication. Enterprise Taxonomy:

Patient Satisfaction 208

Patient Satisfaction Governance Hospitals 208

Healthcare IT Today

OCTOBER 18, 2024

“Listening to patients’ unique experiences will allow us to identify trends and empower organizations with even more holistic insights to effectively manage workforce resources and provider performance while improving operational and financial efficiencies and advancing safer patient care.”

Patient Satisfaction 120

Patient Satisfaction Hospitals Compliance 120

Healthcare It News

JANUARY 11, 2022

But not everyone has been pleased: Nurse unions criticized the strategy, saying it undermined their role and potentially endangering patients. "The Kaiser Permanente Advanced Care at Home is an innovative person-centered program rooted in quality, safety and patient satisfaction. ON THE RECORD.

COVID-19 248

COVID-19 Patient Satisfaction Hospitals Public Health 248

Healthcare It News

OCTOBER 19, 2021

For providers and payers, partnering with these apps to provide access to their patients is a way to improve outcomes and patient satisfaction while addressing the underlying causes of systemic bias. One way is to partner to help them investigate their data to understand the compliance of their hypertensive patients.

COVID-19 307

COVID-19 Patient Satisfaction Medicaid Medicaid 307

Healthcare It News

FEBRUARY 20, 2024

"This clinic has the lowest recurrence of no-show rates, with high patient satisfaction," he added. "We learned very quickly that the already established relationship of the patient with the clinic staff was a significant factor to obtain buy-in from the patient to complete the exam and fully execute the solution.

Patient Satisfaction 262

Patient Satisfaction FDA 262

Healthcare IT News - Telehealth

JULY 22, 2024

" The availability of outpatient advanced MRI studies with next-day scheduling across multiple sites has drastically reduced wait times for patients. This improvement in accessibility and convenience has had a positive impact on patient satisfaction.

Patient Satisfaction 157

Patient Satisfaction Hospitals FDA 157

Healthcare It News

MARCH 16, 2023

PROPOSAL After launching Hospital In Your Home, Saint Luke’s expected to see an increase in overall patient satisfaction for similar acute care hospitalizations, reduced readmission rates, and health outcomes consistent with a brick-and-mortar acute care stay. "The average patient age is 78 and, to date, 54.3%

Hospitals 205

Hospitals Patient Satisfaction Nurses Health Outcomes 205

Healthcare IT News - Telehealth

NOVEMBER 8, 2021

" "The Kaiser Permanente Advanced Care at Home is an innovative person centered program rooted in quality, safety and patient satisfaction. Patients enrolled in the program must meet established clinical and safety criteria," the representatives continued.

Nurses 192

Nurses COVID-19 Patient Satisfaction Hospitals 192

MRO Compliance

APRIL 1, 2022

These are the new metrics that matter—with overall cost reduction and patient satisfaction in mind. Savvy Health Information Management (HIM) leaders must steer their teams in new directions to succeed. Departmental scalability, flexibility and effectiveness have never been more important.

COVID-19 147

COVID-19 Patient Satisfaction Hospitals 147

HIT Consultant

MARCH 28, 2024

Power reveals concerning trends in US hospitals, highlighting patient dissatisfaction with limited doctor access, lengthy wait times, and communication issues. Power report underscores the need for hospitals to address staffing shortages and prioritize patient satisfaction. – The J.D.

Hospitals 98

Hospitals Patient Satisfaction Doctors Nurses 98

Healthcare It News

APRIL 25, 2023

WHY IT MATTERS Children's Mercy said the center – modeled after NASA's mission control – will localize team members to break down bottlenecks, identify potential barriers and increase patient satisfaction as they advance through their patient journeys.

COVID-19 247

COVID-19 Patient Satisfaction Hospitals 247

HIT Consultant

FEBRUARY 14, 2024

This approach complements rather than replaces traditional nurse-led rounding, enhancing patient engagement while providing hospitals with valuable insights for swift action. By collecting real-time data, healthcare organizations can identify trends in patient satisfaction and operational challenges, enabling rapid improvements.

Patient Satisfaction 98

Patient Satisfaction Nurses Hospitals 98

Healthcare IT News - Telehealth

AUGUST 14, 2024

This not only strained our resources but also led to delays and reduced patient satisfaction. This feature is saving our staff approximately 10 minutes per appointment – and the process is more convenient for patients." " Finally, it is important to continuously gather and act on patient feedback, he advised.

Patient Satisfaction 128

Patient Satisfaction Health Outcomes Doctors 128

Healthcare IT News - Telehealth

JULY 1, 2021

"We have financial benefits, patient satisfaction and clinicians' user feedback, which is positive," he said. " "Time is no barrier to setting up a telemedicine service," he added. When it comes to measures of success, Dewhurst said that the team has registered a wide range of good signs.

COVID-19 200

COVID-19 Telemedicine Patient Satisfaction Hospitals 200

Healthcare IT Today

MARCH 7, 2024

Simplifying Care Coordination Technology is also helping address one of the oldest and most difficult challenges healthcare providers face: patient transitions from one level of care to another.

Patient Satisfaction 127

Patient Satisfaction Telemedicine Compliance Hospitals 127

Healthcare It News

NOVEMBER 3, 2023

Its AI-driven virtual assistant reaches out to patients via SMS or with robocall messages to engage them prior to first fill, between fills and offers refill support. She said that on-time refill rates doubled.

Patient Satisfaction 213

Patient Satisfaction Health Outcomes Doctors HIPAA 213

Healthcare IT News - Telehealth

JANUARY 5, 2021

Metrics used to assess telehealth device results were delivery of devices to the acute transplant population, measurement of video visit usage and patient satisfaction. "The devices will also be equipped with patient satisfaction surveys to better measure patient experience."

COVID-19 181

COVID-19 Electronic Medical Records Telemedicine Patient Satisfaction 181

Healthcare It News

JANUARY 18, 2022

Please describe the process for using local data to train predictive machine learning models.

Medicaid 334

Medicaid Medicaid COVID-19 Patient Satisfaction 334

HIT Consultant

NOVEMBER 17, 2024

Real-World Impact of EHR-Driven Patient Engagement Tools The effect of EHR-driven tools on patient engagement is evident in statistics. This accessibility plays a significant role in reducing missed appointments and increasing patient satisfaction.

Patient Satisfaction 116

Patient Satisfaction Hospitals HIPAA Compliance 116

Healthcare It News

MAY 10, 2022

The quarter's patient satisfaction survey responses were high. The following data all comes from Q42021. There were 516 appointments scheduled: 313 were scheduled online, 189 appointments came from calls and 14 appointments were walk-in.

Telemedicine 281

Telemedicine Patient Satisfaction 281

Healthcare It News

AUGUST 8, 2022

"Additionally, during this time of massive change in healthcare, Geisinger has been able to maintain high rates of patient satisfaction," he continued. "We've been able to consistently achieve satisfaction rates well above 80% across many demographic groups, including patients over 65 years of age.

Telemedicine 293

Telemedicine COVID-19 Electronic Medical Records Licensing 293

Healthcare IT News - Telehealth

FEBRUARY 15, 2022

Moreover, you have more possibilities to educate patients regarding their treatment plan, whether it be medication or hands-on therapy. By using digital tools, zooming in scans for a close-up or watching self-injection videos, you allow for flexible and direct communication which can improve patient satisfaction. Donelan et al.

COVID-19 180

COVID-19 Telemedicine Patient Satisfaction Hospitals 180

Healthcare It News

JULY 1, 2024

"By promoting patient health outcomes and helping control costs, it keeps patients on their prescribed path and out of acute care settings. "From working with Luna for the last two years, the patient satisfaction scores have been excellent, and the service complaints are minimal," he reported.

COVID-19 251

COVID-19 Patient Satisfaction Health Outcomes 251

Healthcare IT News - Telehealth

NOVEMBER 14, 2022

Health systems that have created virtual nursing programs to augment their bedside nurses have found virtual nursing can extend nurses' careers and improve job satisfaction for floor nurses by taking away responsibility for many tasks that do not require physical touch.

Nurses 154

Nurses Patient Satisfaction Hospitals 154

HIT Consultant

FEBRUARY 15, 2024

Addressing user concerns through improved app design and functionality is critical for ensuring patient satisfaction, medication adherence, and a thriving future for the online pharmacy industry. Face Usability and Cost Challenges While more patients are using pharmacy apps, user satisfaction has dropped significantly.

Patient Satisfaction 94

Patient Satisfaction Health Outcomes 94

Healthcare IT Today

JANUARY 29, 2024

About Care Continuity Founded in 2014, Care Continuity provides expert patient navigation solutions that are designed to bridge gaps in healthcare, providing seamless transitions between care settings, reducing network leakage, and promoting optimal health outcomes and patient satisfaction.

Patient Satisfaction 120

Patient Satisfaction Health Outcomes 120

Healthcare IT Today

SEPTEMBER 7, 2022

This presents the opportunity for an ecosystem of transparently-priced care, highly-engaged patients, and high patient satisfaction and net promotion levels. This presents the opportunity for an ecosystem of transparently-priced care, highly-engaged patients, and high patient satisfaction and net promotion levels.

Patient Satisfaction 142

Patient Satisfaction COVID-19 Medical Billing 142