Healthcare It News

JANUARY 18, 2023

The report recommends that healthcare leaders develop a focused listening strategy that is driven by empathy, embraces data tools and addresses "meaningful fixes for patients and employees that should have been corrected a long time ago," wrote Dr. Adrienne Boissy, Qualtrics CMO, in the forward. THE LARGER TREND.

Hospitals 316

Hospitals Patient Satisfaction Health Insurance Telemedicine 316

Healthcare It News

MARCH 11, 2024

On a related note, healthcare is transitioning to value-based care, with its emphasis on population health, patient satisfaction and new payment models. Patient engagement is a critical tool to help providers achieve their VBC goals.

Patient Satisfaction 273

Patient Satisfaction Health Outcomes Licensing 273

Healthcare It News

DECEMBER 8, 2021

Following a tender process, the Victoria-headquartered health technology provider was picked to implement the Get Well patient engagement platform, which it exclusively distributes in Australia and New Zealand. The technology has been rolled out in over 950 sites globally, according to Hills Health. WHY IT MATTERS.

Patient Satisfaction 281

Patient Satisfaction Hospitals 281

Healthcare It News

OCTOBER 1, 2022

" The IVR system allows patients to pay using the phone without speaking to anyone. "We strive for great patient satisfaction," Pritchett said. "A patient's experience is not just the service they receive but the full gamut, so these things were important to us." " she concluded.

Patient Satisfaction 280

Patient Satisfaction Hospitals Governance 280

Healthcare It News

FEBRUARY 12, 2024

" Dr Hoyoung Lee, Director of Research and Development and former CIO, SNUBH Seeing the fruits of their labour SNUBH is able to quantify the results of its investment into digital transformation through outcomes seen at the hospital – from patient satisfaction to enhanced research capabilities to operational efficiencies.

Hospitals 270

Hospitals Patient Satisfaction Electronic Medical Records Governance 270

Healthcare It News

JANUARY 26, 2024

Email: afox@himss.org Healthcare IT News is a HIMSS Media publication. Enterprise Taxonomy:

Patient Satisfaction 255

Patient Satisfaction Governance Hospitals 255

Healthcare It News

APRIL 18, 2023

Having a robust patient engagement strategy that integrates with every step of the healthcare journey positions organizations to cultivate patient loyalty. At the center of it all is the patient, and the time has come for the healthcare industry to look at consumer experience with more urgency.

Patient Satisfaction 275

Patient Satisfaction Health Outcomes Healthcare information Technology Telemedicine 275

Healthcare IT News - Telehealth

JULY 8, 2021

Patients seem to like the convenience of telehealth, as well as the ability to remain safe from COVID-19 transmission – especially before the vaccine rollout in the United States. Although patient satisfaction is certainly important, patient access will also be a priority for telehealth's future.

Patient Satisfaction 202

Patient Satisfaction COVID-19 Telemedicine 202

Healthcare IT Today

FEBRUARY 1, 2024

However, customer service as part of patient satisfaction is one area where there is no agreed-upon benchmark. The COPC (Customer Operations Performance Center), a global leader in contact center management, auditing, and training, recommends 84% or higher as the world-class patient satisfaction standard to strive for.

Patient Satisfaction 124

Patient Satisfaction Medical Billing Hospitals 124

Healthcare It News

JANUARY 11, 2022

But not everyone has been pleased: Nurse unions criticized the strategy, saying it undermined their role and potentially endangering patients. "The Kaiser Permanente Advanced Care at Home is an innovative person-centered program rooted in quality, safety and patient satisfaction. ON THE RECORD.

Patient Satisfaction 296

Patient Satisfaction COVID-19 Hospitals Public Health 296

Healthcare It News

MARCH 21, 2023

eClinicalWorks continues to innovate and create new technologies that meet the most pressing healthcare needs, such as increased speed and reliability via the cloud, improved physician efficiency, patient satisfaction, value-based care, and reduced day-to-day administrative costs. Patients expect easy access to care.

Patient Satisfaction 303

Patient Satisfaction Health Outcomes Hospitals Public Health 303

Healthcare It News

MARCH 16, 2023

PROPOSAL After launching Hospital In Your Home, Saint Luke’s expected to see an increase in overall patient satisfaction for similar acute care hospitalizations, reduced readmission rates, and health outcomes consistent with a brick-and-mortar acute care stay. "The average patient age is 78 and, to date, 54.3%

Hospitals 251

Hospitals Patient Satisfaction Nurses Health Outcomes 251

Healthcare It News

FEBRUARY 20, 2024

"This clinic has the lowest recurrence of no-show rates, with high patient satisfaction," he added. "We learned very quickly that the already established relationship of the patient with the clinic staff was a significant factor to obtain buy-in from the patient to complete the exam and fully execute the solution.

Patient Satisfaction 306

Patient Satisfaction FDA 306

Bill of Health

SEPTEMBER 4, 2024

The benefits were multifaceted , addressing not only logistical challenges faced by the donors and patients alike, but also disparities in access to care as it removed many of the location-based challenges.

Department of Veterans Affairs 258

Department of Veterans Affairs Telemedicine Patient Satisfaction COVID-19 258

Healthcare It News

OCTOBER 19, 2021

For providers and payers, partnering with these apps to provide access to their patients is a way to improve outcomes and patient satisfaction while addressing the underlying causes of systemic bias. One way is to partner to help them investigate their data to understand the compliance of their hypertensive patients.

Patient Satisfaction 330

Patient Satisfaction COVID-19 Medicaid Medicaid 330

Healthcare IT News - Telehealth

JULY 22, 2024

" The availability of outpatient advanced MRI studies with next-day scheduling across multiple sites has drastically reduced wait times for patients. This improvement in accessibility and convenience has had a positive impact on patient satisfaction.

Patient Satisfaction 173

Patient Satisfaction Hospitals FDA 173

Healthcare IT Today

OCTOBER 18, 2024

“Listening to patients’ unique experiences will allow us to identify trends and empower organizations with even more holistic insights to effectively manage workforce resources and provider performance while improving operational and financial efficiencies and advancing safer patient care.”

Patient Satisfaction 124

Patient Satisfaction Hospitals Compliance 124

Healthcare IT News - Telehealth

JUNE 29, 2021

Beginning with patient satisfaction, Metro Health recorded a 95% patient satisfaction rate among COVID-19 patients enrolled in the telehealth and RPM program. This is a key metric for Metro Health because its mission statement places patient experience as a priority.

COVID-19 209

COVID-19 Hospitals Patient Satisfaction Nurses 209

Healthcare It News

APRIL 25, 2023

WHY IT MATTERS Children's Mercy said the center – modeled after NASA's mission control – will localize team members to break down bottlenecks, identify potential barriers and increase patient satisfaction as they advance through their patient journeys.

COVID-19 283

COVID-19 Patient Satisfaction Hospitals 283

Healthcare It News

NOVEMBER 3, 2023

Its AI-driven virtual assistant reaches out to patients via SMS or with robocall messages to engage them prior to first fill, between fills and offers refill support. She said that on-time refill rates doubled.

Patient Satisfaction 256

Patient Satisfaction Health Outcomes Doctors HIPAA 256

Healthcare It News

FEBRUARY 22, 2022

Furthermore, some of these units are discharging patients before noon 44% more than their traditional nursing counterparts. These metrics help with throughput in opening rooms faster to take more patients and improving patient satisfaction because those patients have less time to wait in the ED for their room.

Nurses 339

Nurses Telemedicine Hospitals Patient Satisfaction 339

Healthcare IT News - Telehealth

AUGUST 14, 2024

This not only strained our resources but also led to delays and reduced patient satisfaction. This feature is saving our staff approximately 10 minutes per appointment – and the process is more convenient for patients." " Finally, it is important to continuously gather and act on patient feedback, he advised.

Patient Satisfaction 144

Patient Satisfaction Health Outcomes Doctors 144

Healthcare IT News - Telehealth

NOVEMBER 8, 2021

" "The Kaiser Permanente Advanced Care at Home is an innovative person centered program rooted in quality, safety and patient satisfaction. Patients enrolled in the program must meet established clinical and safety criteria," the representatives continued.

Nurses 192

Nurses Patient Satisfaction COVID-19 Hospitals 192

MRO Compliance

APRIL 1, 2022

These are the new metrics that matter—with overall cost reduction and patient satisfaction in mind. Savvy Health Information Management (HIM) leaders must steer their teams in new directions to succeed. Departmental scalability, flexibility and effectiveness have never been more important.

Patient Satisfaction 147

Patient Satisfaction COVID-19 Hospitals 147

HIT Consultant

MARCH 28, 2024

Power reveals concerning trends in US hospitals, highlighting patient dissatisfaction with limited doctor access, lengthy wait times, and communication issues. Power report underscores the need for hospitals to address staffing shortages and prioritize patient satisfaction. – The J.D.

Hospitals 98

Hospitals Patient Satisfaction Doctors Nurses 98

Healthcare It News

JULY 1, 2024

"By promoting patient health outcomes and helping control costs, it keeps patients on their prescribed path and out of acute care settings. "From working with Luna for the last two years, the patient satisfaction scores have been excellent, and the service complaints are minimal," he reported.

Patient Satisfaction 298

Patient Satisfaction COVID-19 Health Outcomes 298

Healthcare It News

OCTOBER 5, 2022

Current results showed that the programme delivers better patient-centred care; comparable clinical outcomes to inpatient hospitalisation; and flexible hospital bed capacity. In SGH's pilot, they were able to identify eligible patients from their ED and inpatient wards who can be safely cared for in a home setting.

COVID-19 263

COVID-19 Patient Satisfaction Hospitals Nurses 263

Healthcare IT News - Telehealth

JULY 1, 2021

"We have financial benefits, patient satisfaction and clinicians' user feedback, which is positive," he said. " "Time is no barrier to setting up a telemedicine service," he added. When it comes to measures of success, Dewhurst said that the team has registered a wide range of good signs.

COVID-19 205

COVID-19 Telemedicine Patient Satisfaction Hospitals 205

HIT Consultant

FEBRUARY 14, 2024

This approach complements rather than replaces traditional nurse-led rounding, enhancing patient engagement while providing hospitals with valuable insights for swift action. By collecting real-time data, healthcare organizations can identify trends in patient satisfaction and operational challenges, enabling rapid improvements.

Patient Satisfaction 98

Patient Satisfaction Nurses Hospitals 98

Healthcare It News

AUGUST 8, 2022

"Additionally, during this time of massive change in healthcare, Geisinger has been able to maintain high rates of patient satisfaction," he continued. "We've been able to consistently achieve satisfaction rates well above 80% across many demographic groups, including patients over 65 years of age.

Telemedicine 329

Telemedicine COVID-19 Electronic Medical Records Licensing 329

Healthcare It News

MAY 8, 2024

Oncology practices can enhance efficiency, communication and patient satisfaction, ultimately improving outcomes for individuals affected by cancer. Digital transformation in oncology is not solely about harnessing technology to enhance care; it also entails adopting human-centered design principles.

Telemedicine 298

Telemedicine Patient Satisfaction Nurses Hospitals 298

Healthcare It News

MAY 10, 2022

The quarter's patient satisfaction survey responses were high. The following data all comes from Q42021. There were 516 appointments scheduled: 313 were scheduled online, 189 appointments came from calls and 14 appointments were walk-in.

Telemedicine 309

Telemedicine Patient Satisfaction 309

Healthcare IT Today

MARCH 7, 2024

Simplifying Care Coordination Technology is also helping address one of the oldest and most difficult challenges healthcare providers face: patient transitions from one level of care to another.

Patient Satisfaction 130

Patient Satisfaction Telemedicine Compliance Hospitals 130

Healthcare IT News - Telehealth

JANUARY 5, 2021

Metrics used to assess telehealth device results were delivery of devices to the acute transplant population, measurement of video visit usage and patient satisfaction. "The devices will also be equipped with patient satisfaction surveys to better measure patient experience."

COVID-19 191

COVID-19 Electronic Medical Records Telemedicine Patient Satisfaction 191

Healthcare It News

JANUARY 18, 2022

Please describe the process for using local data to train predictive machine learning models.

Medicaid 359

Medicaid Medicaid Patient Satisfaction Health Outcomes 359

Healthcare IT News - Telehealth

NOVEMBER 14, 2022

Health systems that have created virtual nursing programs to augment their bedside nurses have found virtual nursing can extend nurses' careers and improve job satisfaction for floor nurses by taking away responsibility for many tasks that do not require physical touch.

Nurses 167

Nurses Patient Satisfaction Hospitals 167

Healthcare It News

DECEMBER 19, 2024

These complex, highly personal healthcare ecosystems need efficiency at scale, and digital engagement is proving to be a path to reaching more patients, enhancing operational productivity and improving patient satisfaction.

Patient Satisfaction 141

Patient Satisfaction 141