The importance of shared decision-making and informed choice in healthcare
Healthcare Dive
JUNE 3, 2024
Proper shared decision-making and informed choice drive quality and patient satisfaction.
The Connection Between Patient Satisfaction and Healthcare Finance
HIT Consultant
OCTOBER 31, 2024
Ron Jones, Directors of Operations, Revenue Enterprises Understanding patient satisfaction scores is not just about numbers. From reimbursement rates to patient retention to physician referrals, what we learn about the patient experience is a powerful tool in our hands. This is a misnomer. Set up appropriate benchmarks.
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RPA helps Samsung Medical Center reduce records issuance wait times to 5 minutes
Healthcare It News
APRIL 22, 2025
Samsung Medical Center in South Korea has been automating various processes to improve the patient experience. Tasks such as appointment management and insurance claims processing have been automated mainly through its in-house hospital information system, DARWIN.
Tungs’ Taichung MetroHarbor Hospital latest to achieve Stage 7 EMRAM in Taiwan
Healthcare It News
APRIL 9, 2025
Introduced in 2021, the system has helped raise blood sugar monitoring among patients by 53%, while the number of patients who achieved a HbA1C level greater than 7% has also increased by around 68%. Another example is a new digital patient self-assessment tool that was launched about a year ago.
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HEDIS Preparation Guide: 3 Essential Steps
MRO Compliance
FEBRUARY 3, 2025
HEDIS (Healthcare Effectiveness Data and Information Set) is a critical quality measurement tool used to assess healthcare performance across various domains. Reminder of the audit process: According to NCQA , the HEDIS compliance audit contains two parts information system capabilities and HEDIS specification standards.
Hospital at home program helps Island Health boost patient satisfaction
Healthcare IT News - Telehealth
MARCH 7, 2022
Healthcare IT News sat down with Spina to glean his insights on the Hospital at Home program in a preview of his upcoming HIMSS22 educational session , "A Hospital at Home Program Raised Patient Satisfaction." What are a couple of the potential benefits that a hospital at home program can provide for patients and providers?
Ambulatory surgery center's virtual care platform helps boost productivity and patient satisfaction
Healthcare IT News - Telehealth
MAY 23, 2022
"Instead of randomly searching online for medical information about their surgery, patients can trust the Force platform, as they know this information is clinically validated and approved by their surgeon," he continued. On another front, there is patient-reported outcomes data.
Improving Patient Engagement Through EHR-Driven Communication Tools
HIT Consultant
NOVEMBER 17, 2024
Real-World Impact of EHR-Driven Patient Engagement Tools The effect of EHR-driven tools on patient engagement is evident in statistics. This accessibility plays a significant role in reducing missed appointments and increasing patient satisfaction. Data security is another critical concern.
The Future of Healthcare: AI-Powered Patient Experiences
HIT Consultant
NOVEMBER 14, 2024
AI enhances personalization through algorithms that analyze patient data to offer individualized treatment plans, predictive health insights, and targeted preventive care. This level of personalization helps in building stronger patient-provider relationships, improving patient satisfaction, and fostering more effective care management.
Hills Health to deliver patient engagement system to Kaweka Health
Healthcare It News
DECEMBER 8, 2021
Following a tender process, the Victoria-headquartered health technology provider was picked to implement the Get Well patient engagement platform, which it exclusively distributes in Australia and New Zealand. Kaweka Health also tapped Orion Health to install a hospital information system at its facility. WHY IT MATTERS.
How Health Systems Can Use AI to Optimize Resources and Maximize Patient Satisfaction
HIT Consultant
MARCH 4, 2022
By applying ML and predictive modeling, health systems are able to create the optimal match between patient and provider in any scenario, from low-acuity urgent care to specialty care. This not only optimizes their own resources but also ensures outcomes that lead to high patient satisfaction and retention.
Abridge, Wolters Kluwer Partner on Ambient AI and UpToDate
HIT Consultant
OCTOBER 13, 2024
This provides clinicians with immediate access to the latest clinical information at the point of care, potentially leading to more informed clinical decisions. Enhanced Clinical Decision-Making: Access to UpToDate’s evidence-based recommendations can support more informed clinical decisions.
Innovative app offers connection between inpatients and their families in Saudi Arabia
Healthcare IT News - Telehealth
FEBRUARY 28, 2025
It also reduces disruptions for clinicians and other hospital medical staff, and lowers the risk of infection transmission for all involved, according to MNGHA, which notes that other positive outcomes include improved patient satisfaction, enhanced emotional support and more efficient management of hospital staff and resources.
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Patient engagement tech evolving as consumerization transforms healthcare
Healthcare It News
APRIL 18, 2023
Healthcare IT News sat down with Hamilton to discuss patient engagement, related technologies, and what health IT leaders should be focusing on in the year ahead. What is the most pressing issue or trend facing healthcare information technology at this moment as the industry gathers for HIMSS23?
Hospitals rank low across industries for patient and employee satisfaction
Healthcare It News
JANUARY 18, 2023
The report recommends that healthcare leaders develop a focused listening strategy that is driven by empathy, embraces data tools and addresses "meaningful fixes for patients and employees that should have been corrected a long time ago," wrote Dr. Adrienne Boissy, Qualtrics CMO, in the forward. THE LARGER TREND.
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HIMSSCast: Managing critical patient feedback in real time
Healthcare It News
JANUARY 26, 2024
At Standford Healthcare, that information flows across channels – including written letters – and drives patient relation team workflows. It has helped make the health system's complaints and grievances processes more reliable and improved process results for patients and employees. Enterprise Taxonomy:
Children's Mercy, GE HealthCare launch patient progression command center
Healthcare It News
APRIL 25, 2023
A new 6,000-square-foot hospital operations center at Children's Mercy Kansas City uses artificial intelligence, predictive analytics and real-time information to optimize care coordination from the time of patient's admission until discharge. to collaborate with GE HealthCare on patient flow technology.
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Emory Healthcare and DrFirst partner on medication adherence
Healthcare It News
NOVEMBER 3, 2023
" Emory Healthcare will also be implementing HIPAA-compliant automated patient messaging to electronic prescription alerts. Patients will be able to review their prescriptions, receive relevant patient education information and more, the health systems said. She said that on-time refill rates doubled.
Patient Experience – 2025 Health IT Predictions
Healthcare IT Today
JANUARY 2, 2025
The integration of high-quality, predictive consumer data into healthcare will revolutionize the patient experience by making it more personalized, proactive, and patient-centered. As we move into 2025, healthcare systems will increasingly anticipate patient needs and guide individuals through personalized care pathways.
Philips' maternal health champion discusses digital women's health
Healthcare It News
OCTOBER 19, 2021
Empowering expectant mothers with information they trust. One way to empower expectant mothers is to share with them information they need from a source they trust, so they can follow their gut and act when something feels wrong. There are three areas where I believe digital health solutions benefit obstetrics and maternal health.
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How a Korean hospital has held its EMRAM Stage 7 validation for over a decade
Healthcare It News
FEBRUARY 12, 2024
" Dr Hoyoung Lee, Director of Research and Development and former CIO, SNUBH Seeing the fruits of their labour SNUBH is able to quantify the results of its investment into digital transformation through outcomes seen at the hospital – from patient satisfaction to enhanced research capabilities to operational efficiencies.
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Oncology Care Partners' digital transformation: AI, CDS and virtual care
Healthcare It News
MAY 8, 2024
Clinical decision support systems powered by AI analyze patient data, including medical history, genetic information and treatment outcomes, to provide evidence-based recommendations for diagnosis and treatment. Where are you integrating artificial intelligence into the practice of oncology, and how does the AI work to improve care?
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eClinicalWorks to showcase EHR and patient engagement innovations at HIMSS23
Healthcare It News
MARCH 21, 2023
eClinicalWorks continues to innovate and create new technologies that meet the most pressing healthcare needs, such as increased speed and reliability via the cloud, improved physician efficiency, patient satisfaction, value-based care, and reduced day-to-day administrative costs. Patients expect easy access to care.
The Digital Doctor Is In: How AI Self-Triage Redefines Virtual Care
HIT Consultant
JANUARY 15, 2025
These include instant, on-demand access allowing patients to use the tool anytime, anywhere, without scheduling an appointment. The ability to repeat assessments enables users to explore their symptoms multiple times, adding forgotten information or starting over if needed.
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Optimizing Care Coordination Through AI-Driven Discharge Intelligence
HIT Consultant
MARCH 27, 2025
A Data-Driven Approach to Discharge Coordination Imagine a scenario where a charge nurse can instantly retrieve the latest care management summary or therapy notes for a patient scheduled for discharge. Instead of piecing together scattered information, care teams would have immediate access to all essential data in one place.
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Advancing Behavioral Health Care Through AI Integration
Healthcare IT Today
NOVEMBER 29, 2024
This capability allows for more efficient resource allocation, helping ensure underserved populations receive timely care through both in-person and virtual visits — the latter offering enhanced safety and comfort for patients and providers alike. Clinical oversight continues to be a critical component of AI implementation.
CIOs looking to expand telehealth and make it part of the permanent workflow
Healthcare It News
FEBRUARY 22, 2022
A single platform means fewer logins, screens and applications, and extended capabilities like viewing appointments, accessing current patient information, and integrating chats and video visits with colleagues. This is what enables hyper-personalized care when and where it is most needed throughout the patient journey.
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The future of technology can make your hospital a model of care and efficiency
Healthcare It News
SEPTEMBER 7, 2023
Although its role may differ by application, ultimately, it improves patient care and overall efficiency. Empower connected patients Informed patients demand a seat at the table, and connected health models ensure they get one. Once treatment is complete, patients can view notes and results. October 26, 2021.
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AdventHealth virtual MRI program reduces inpatient transfers by 94%
Healthcare IT News - Telehealth
JULY 22, 2024
" The availability of outpatient advanced MRI studies with next-day scheduling across multiple sites has drastically reduced wait times for patients. This improvement in accessibility and convenience has had a positive impact on patient satisfaction.
How Medicare Advantage Programs Can Address Social Risk and Improve Health Outcomes
HIT Consultant
DECEMBER 23, 2024
Providing Accessible Information to Beneficiaries MA payers should focus on making information about their services accessible and inclusive. so they are often the primary source of information for patients. Building trust through tailored services can help MA plans retain beneficiaries in the long term.
How Staff Education in Healthcare Drives Excellence
Healthcare Blog
OCTOBER 31, 2024
Enhance Patient Satisfaction and Reduce Liability Staff training increases customer satisfaction by giving employees the skills to provide consistently positive experiences for patients, families, vendors, co-workers, and others who interact with your organization. Stay Alert !
Digital intake and scheduling scores big results for Posterity Health
Healthcare IT News - Telehealth
AUGUST 14, 2024
This not only strained our resources but also led to delays and reduced patient satisfaction. This feature is saving our staff approximately 10 minutes per appointment – and the process is more convenient for patients." " Finally, it is important to continuously gather and act on patient feedback, he advised.
Vori Health Secures $53 Million in Series B Funding to Transform Value-Based Musculoskeletal Care
Healthcare IT Today
APRIL 11, 2025
” By delivering a verified 4:1 ROI while maintaining exceptional patient satisfaction, Vori Health’s integrated approach strongly appeals to health plan and employer clients. For more information, please visit nea.com. For more information, please visit alleycorp.com.
A Prescription for Change: A Path to Affordable, Equitable Healthcare
Healthcare IT Today
DECEMBER 17, 2024
A holistic patient access approach should encompass the following elements: Digital-First Patient Experience Patients demand a seamless, digital-first healthcare experience. Flexible Financing Solutions Nearly 40% of patients report avoiding or postponing care due to cost concerns.
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Is Leadership Bias Holding Virtual Healthcare Adoption?
HIT Consultant
OCTOBER 25, 2024
Organizations may unknowingly inflate their view of patient satisfaction due to inherent biases in on-site survey methods. As noted in a Science Direct study , “On-site methods may yield satisfaction results that are biased in a positive direction.” Integration maximizes benefits for all stakeholders.
HIM Director’s Guide to Driving New Efficiency in ROI
MRO Compliance
APRIL 1, 2022
Technology Rises to Meet Release of Information Needs. Savvy Health Information Management (HIM) leaders must steer their teams in new directions to succeed. These are the new metrics that matter—with overall cost reduction and patient satisfaction in mind. HIM Director’s Guide to Driving New Efficiency in ROI.
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Singapore's Ministry of Health expands virtual ward pilots
Healthcare It News
OCTOBER 5, 2022
"The solutions will include smart dashboards with decision support to the care providers, and provide alerts on anomalous health indicators," said Alan Goh, assistant chief executive for platform services at the Integrated Health Information Systems. WHY IT MATTERS.
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How AI Is Reshaping Healthcare for Patients & Providers
HIT Consultant
FEBRUARY 16, 2025
For these patients, AI-driven tools like interactive voice response (IVR) systems act as a Siri for healthcare, making it possible to refill prescriptions, get answers, and navigate care options autonomously. Organizations that fail to integrate AI risk falling behind in efficiency, patient satisfaction, and financial stability.
RLDatix Acquires SocialClimb: Expanding Healthcare Operations with Patient Satisfaction and Reputation Management
HIT Consultant
SEPTEMBER 18, 2024
What You Should Know: – RLDatix , a global leader in connected healthcare operations software and services, has announced its acquisition of SocialClimb , a healthcare technology company specializing in patient satisfaction, reputation management, and revenue growth solutions.
MRO Wins Silver Stevie Award for Best Use of Technology
MRO Compliance
MARCH 17, 2022
By utilizing this technology, health systems can streamline medical record request intakes, increase patient satisfaction, and achieve compliance for patient access with regards to ease of use, an efficient workflow, and timely access. Easily processes requests via a PDF output that ensures documents are legible.
Metro Health's telehealth and RPM program is helping patients avoid hospital stays
Healthcare IT News - Telehealth
JUNE 29, 2021
"It was important to us that the implementation of a telehealth/RPM program would provide the best patient experience," said Dr. Lance M. Owens, chief medical information officer and family medicine section chief at Metro Health. This was the intended goal for the program at first – reduce 30-day hospitalizations.
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Bridging Healthcare Disparities in Limb Loss Through Data-Driven Strategies
HIT Consultant
DECEMBER 11, 2024
This registry collects crucial patient information that helps inform both clinical care and research. However, advances in data analytics are contemporizing the field by offering insights into patient outcomes and informing more effective healthcare policies.
Grand challenges and opportunities for patient-centered CDS
Healthcare It News
NOVEMBER 1, 2022
In this Viewpoint we encapsulate the challenges and opportunities facing patient-centered CDS, or PC CDS, by highlighting key findings from the Journal of the American Medical Informatics Association: Challenges and Opportunities for Advancing Patient-Centered Clinical Decision Support: Findings from a Horizon Scan. [1].
ChatGPT's potential impact on preventative care and emergency visits
Healthcare It News
APRIL 12, 2024
By facilitating a more efficient division of labor and enabling patients to take an active role in their healthcare journey, these technologies promise to enhance patient satisfaction and allow healthcare professionals to focus more on direct patient care.
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