Screeners, navigators and nudgers: The future of conversational AI in healthcare
Healthcare IT News - Telehealth
JUNE 23, 2020
Using virtual agents to offload human work and support customers' needs is nothing new. Think of the process of calling your cable company to inquire about service outages: You will almost certainly be met with an automated number-based menu, along with the invitation to "listen carefully, as our options have changed." The difference today, say experts, is that the agents are often conversational.
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