Solving the 'empathy gap' with social media analytics
Healthcare It News
MARCH 2, 2022
The COVID-19 pandemic added unprecedented levels of stress to an already-strained provider community – leading to high rates of burnout and waves of resignation. At the same time, notes Fran Ayalasomayajula, president of the social impact organization REACH, it's important to acknowledge another pervasive problem in the healthcare industry: the so-called empathy gap.
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