J.D. Power Study Reveals Growing Gap in Commercial Health Plan Satisfaction
HIT Consultant
JUNE 2, 2024
What You Should Know: – The J.D. Power 2024 U.S. Commercial Member Health Plan Study , released, highlights a significant gap in customer satisfaction between different health insurance providers. While overall satisfaction has increased slightly, the difference between the top and bottom-ranked plans has widened significantly. – The study, now in its 18th year, surveyed nearly 30,000 commercial health plan members across 22 regions.
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