Contact centers – the perfect proving ground for AI in healthcare?
Healthcare It News
MARCH 12, 2024
Contact center vendor Talkdesk is placing a big bet on generative AI, transforming its technologies and processes with the AI that exploded in popularity with the release of ChatGPT. Patty Hayward, vice president and general manager for healthcare and life sciences at Talkdesk (in Booth 1991 at HIMSS24), said genAI has a clear and non-clinical use case in contact centers – which is perfect for healthcare since experts agree it's best to prove genAI in non-clinical settings first.
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