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The Evolution of the EHR Service Desk and Leveraging an Outside Provider

Healthcare IT Today

Dan O’Connor, Vice President, Service Desk Delivery at HCTec , says that resolving a customer service call involves a lot more than fixing the problem that the customer bought. Furthermore, every call is about patient care, even if it’s helping a staff person use their computer.

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The Importance of Between-Visits Appointments and Mental Health

HIT Consultant

Loren Larsen, CEO, Videra Health The causes and effects of America’s mental health crisis are well-documented. A study by the National Council for Mental Well-Being reveals that mental health services in the U.S. Meanwhile, a nationwide shortage of mental health professionals has exacerbated a nationwide emergency.

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Florida woman to pay $20.3M after using telemedicine to shield alleged fraud

Healthcare IT News - Telehealth

Department of Justice announced earlier this month that an Indian Rocks Beach, Florida-based woman has pleaded guilty to conspiracy to commit healthcare fraud and filing a false tax return. Department of Health and Human Services Office of Inspector General, in a statement. have also agreed to pay up to $20.3

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ONC says stakeholders can 'pick up and run' with new regs

Healthcare It News

Touted as the product of 10 years of work, the most recent proposed rule issued July 10 by the Office of the National Coordinator for Health IT will usher in an age of automation for healthcare interoperability through application programming interface-based exchange capabilities, officials said on Wednesday.

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WVU Medicine uses $781K grant to greatly boost telehealth to rural patients

Healthcare IT News - Telehealth

The state is 24,320 square miles and is the only state located entirely in the area known as Appalachia, which faces gaps in educational achievement, employment and income as well as a variety of negative health consequences compared with the rest of the country. These services also are limited in scope. THE PROBLEM.

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How AI Bridges The Gap Between Mental Health Appointments

HIT Consultant

Loren Larsen, CEO and co-founder of Videra Health The causes and effects of America’s mental health crisis are well-documented. A study by the National Council for Mental Well-Being reveals that mental health services in the U.S. Easing access to necessary clinical help has not grown in tandem.

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Who doesn’t text in 2022? Most state Medicaid programs

Healthcare It News

West Virginia will use the U.S. Postal Service and an online account this summer to connect with Medicaid enrollees about the expected end of the covid public health emergency, which will put many recipients at risk of losing their coverage. West Virginia has more than 600,000 Medicaid enrollees.

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